Frequently Asked Questions (FAQ)

Q. Why can’t I open the downloaded files?
A. All our files are provided in a .rar archive. Please make sure you have rar installed, this is a freeware archive software and can be downloaded from here.

Q. Where can I download my product?
A.After your payment is processed you will be redirect back to itlibraries where you will be able to download your product, also you will receive a automatic email with your order. In the email there is a link where you can download the files right away. Please take note that you can download the file for 30 days as many times as you want.

Q. Why can’t I open the .vce files?
A. This files are meant to be used for test engine capabilities, please check our Test Engine page for more details

Q. Are this the questions I will have for my certification exam?

A. Yes, our experts are checking and updating the certification bundles with every update on the exam.

Q. Is this enough for me to pass the certification exam?
A. Yes, this should be enough to pass the exam but we do recommend you to read official study guides from the certification vendor in order to understand the technologies better.

Premium Questions and Answers - Explained

Upon completing the purchase you will gain access to the following:

  1. Access becomes available instantly after the purchase is confirmed, you will be redirected to our website where you can download your product straight away;
  2. You will receive an email from which you can download your product in the future and gain access to our free updates policy;
  3. Benefit from 30 days free updates, if the question pool is changed within 30 days from the purchase you can download the updated version for free.
  4. You will be assigned a unique identification number that you can use when contacting our support team for assistance;
  5. We offer you with 24×7 support on all purchased products;

If you have any questions please reach out to our support center at

On Demand Questions and Answers - Explained

On Demand Questions are designed in real time by our team to meet with the latest exam changes.This is needed on exams where the question pool is very dynamic and the question pool changes freaquently.

Upon completing the purchase:

  1. You will be contacted by one of our support technicians in order to establish which exam you want. Once confirmed this can’t be changed later on.
  2. Within 2 weeks from choosing your exam we will provide you with the PDF and VCE with the questions and answer for the respective exam.
  3. On Demand Exams don’t benefit from the 30 days free updates and are provided one time only.

If you have any questions please reach out to our support center at

If you have further questions please drop us a message in the comment section or contact us via email at .